Frequently Asked Questions
Everything you need to know before you buy
Yes. It's made from ABS and food-grade silicone, safe materials for daily contact with your pet's paws and mouth.
It has 2 modes: Smart Mode, with random movements that mimic real prey, and Normal Mode, with steady rolling. Switch between them with a simple press of the button.
It has a built-in motion sensor with automatic obstacle avoidance: when it hits something, it reverses direction on its own, so it never gets stuck in a corner.
It charges via the included USB-C cable. A full charge (about 2 hours) gives you 60 to 180 minutes of continuous play, depending on the battery model (80mAh / 150mAh).
It works best on hard floors: wood, tile, or thin carpets. On thick carpet it may not roll properly.
Standard shipping has an estimated processing and delivery time of 3 to 7 business days, depending on your location.
If your order arrives defective or damaged, we'll replace it or refund you at no extra cost.