Frequently Asked Questions
Everything you need to know before you buy
Shipping is free on every order, with an estimated delivery time of 12 days depending on your location. You'll get a tracking link by email as soon as your order ships.
If your order arrives defective or damaged, we'll replace it or refund you at no extra cost — just reach out with a photo of the issue and we'll sort it out quickly.
Not right now. We keep our catalog to one product we can fully stand behind, test, and support properly, instead of listing dozens of items we can't personally vouch for.
Yes, as long as it hasn't shipped yet. Contact us as soon as possible after ordering and we'll update the address, variant, or cancel it for a full refund.
Yes. It's made from ABS and food-grade silicone, safe materials for daily contact with your pet's paws and mouth, and built to handle biting and rough play.
Smart Mode's unpredictable movement is specifically designed to trigger your cat's hunting instinct — it's not a straight-line roll. Most owners tell us their cat engages with it far longer than with static toys, especially in the first few weeks while it's still novel.
It has 2 modes: Smart Mode, with random movements that mimic real prey, and Normal Mode, with steady rolling. Switch between them with a simple press of the button.
It has a built-in motion sensor with automatic obstacle avoidance: when it hits something, it reverses direction on its own, so it never gets stuck in a corner or under furniture.
No — it rolls quietly on its silicone shell. Most owners run it overnight or while working from home without it being a disturbance.
It charges via the included USB-C cable. A full charge (about 2 hours) gives you 60 to 180 minutes of continuous play, depending on the battery model (80mAh / 150mAh).
It works best on hard floors: wood, tile, or thin carpets. On thick, plush carpet it may not roll as freely.